Data Deletion Request

You have the right to request the permanent deletion of your personal data at any time. Under applicable data protection laws — including GDPR (EU/UK), DPDPA (India), and CCPA (California) — we are obligated to honour legitimate deletion requests.

This page explains how to request deletion, what gets deleted, what we may legally retain, and the timeline for the process.

Option A: From the App (Fastest)

1. Open Lore and navigate to Profile → Settings → Account
2. Tap "Delete Account"
3. Confirm your decision when prompted
4. Deletion begins immediately

Option B: Via Email

Send an email from your registered email address to support@mylore.in with the subject line "Data Deletion Request". Include:

• Your registered email address
• Your Lore display name
• Any additional identification details to verify your identity

We will verify your identity before processing the request. You will receive confirmation within 3 business days.

When you delete your account, the following data is permanently removed from our active systems:

• Profile information: Name, bio, age, gender, location, preferences
• Photos and media: All uploaded photos, videos, and voice introductions
• Vibe uploads: Audio/video content used for AI vibe matching
• Match history: All matches, likes, and passes
• Messages: All chat conversations with other members
• AI-derived data: Compatibility scores, vibe analysis, and behavioural signals
• Verification data: Phone number and email verification records
• Usage data: App interaction history, feature usage logs
• Push notification tokens: Device identifiers for notifications

Certain limited data may be retained after account deletion where required by law or necessary for legitimate purposes:

• Transaction records: Payment history and subscription records retained for 7 years (tax and financial regulations)
• Safety records: Reports you've filed, reports filed against you, and moderation actions — retained for 3 years to protect community safety and prevent banned users from creating new accounts
• Legal hold data: If your data is subject to an ongoing legal investigation, court order, or regulatory requirement, relevant records are retained until the matter is resolved
• Aggregated analytics: De-identified, aggregated statistical data that cannot be linked back to you may be retained indefinitely
• Communication records: Copies of support tickets and correspondence retained for 2 years

Retained data is stored securely and only accessed when legally required. It is deleted automatically once the retention period expires.

Our deletion process follows this timeline:

• Immediately: Your profile is hidden from other members, your matches and conversations become inaccessible, and you are signed out
• Within 7 days: Active data is purged from our primary databases
• Within 30 days: Data is removed from all backup systems and caches
• Within 90 days: Complete erasure verified, including third-party processors

During the first 7 days after in-app deletion, you may recover your account by signing back in. After 7 days, deletion is irreversible.

When you delete your account, messages you've sent to other members will still appear in their conversation history, but your profile name will be replaced with "Deleted User" and your photos will be removed. This is necessary to maintain conversation context for the other person.

If you need specific messages removed from another member's view, please contact our support team before deleting your account.

Upon account deletion, we instruct our third-party data processors to delete your personal data. This includes:

• Firebase (authentication and database records)
• Cloud storage providers (photos and media files)
• Analytics services (user identifiers and event data)
• Payment processors (we instruct removal of personal details; transaction records may be retained per their policies)

If you have any questions about the deletion process, need assistance, or want to confirm your data has been fully deleted, contact us at:

• Email: support@mylore.in
• Subject: "Data Deletion Inquiry"
• Response time: Within 3 business days

For formal data subject access requests under GDPR or other regulations, please include "DSAR" in the subject line and we will respond within the legally mandated timeframe (30 days for GDPR, 30 days for CCPA).